Telephone Delays

Dear Patients,
we are aware of increasing concerns about the length of time patients are having to wait on the phone before it is answered by reception and some problems with calls being cut off or lost in the system completely. We apologise for these ongoing problems and are doing our best to fix them. Click here for a summary of what we think are the main causes and the action that we have taken and are planning to take and what you may be able to do to help. We are very grateful for your patience, please bear with us.