Dear patients, please accept our apologies once again as there is a call handling fault with our phones leading to calls being disconnected before they join the queue. We have reported it and are awaiting a response. Some incoming calls cannot be heard at all. Please use the e-consult service instead if you can. If you have a medical emergency, please call 999. If you need to contact us please use our usual number but bear in mind you may have to call back if the line is busy. We are doing everything we can to resolve the fault.