Due to the ongoing situation with the Coronavirus, the practice is making changes to the way you will be seen. This is to protect our patients and our healthcare staff.
Changes come in to effect on Monday 16th of March
The practice has taken the difficult decision to suspend all routine appointments and are asking all patients with pre-booked appointments not to attend the practice. These appointments will now take place over the telephone. If you do have a booked appointment and have not received a telephone call from us, please contact us on the telephone at your earliest convenience.
The practice will still be offering clinical need appointments and telephone triage. Patients may be asked to wait in their cars when they arrive for their appointment and not in the practice waiting room. Patients may be asked to wear a mask when entering the building to see a clinician and the clinician will possibly also be wearing a mask during your appointment.
If you have not signed up for My Health Online, prescription requests will need to be left in the prescription box: this can found to the right on the inside of the main reception doors. As a last resort prescription requests will be taken over the telephone. When collecting your prescription you will be asked to wait in the foyer and not enter the building, the receptionist will bring your prescription to you and he/she will be wearing a mask. Please follow government guidance and do not stockpile your medication. In implementing these measures, we can protect the staff and therefore ensure the practice will remain open without staff shortages. Please do not come to the surgery to ask for prescriptions or with any general queries.
If you have recent onset of a new continuous cough, and/or a high temperature you need to self-isolate for 7 days. Do not leave your home and avoid contact with others. If your symptoms deteriorate during this time telephone 111 for further advice and guidance. We ask you kindly NOT not to come to the practice.
We will of course continue to see patients face to face at the CICC and on home visits where clinically indicated.
Coronavirus image courtesy of Public Health Wales